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Companies have a vision of what they want to do.
NICE Customization Services help them do it.
NICE offers e a range of options for adjusting NICE applications to the business's particular needs, and for integrating them with other systems in the contact center and the enterprise.
But as our customers are discovering, it's possible to use NICE solutions to even greater effect by tailoring them to meet specific environments and needs, with refinements that leverage other contact center resources and streamline overall business processes.
The key to taking NICE solutions to the next level of power is careful tuning of their capabilities so that they far exceed what can be done with conventional ‘off-the-shelf' solutions.
With NICE Customization Services, companies work with software engineers who have first-hand experience with NICE technologies and software, as well as direct access to NICE R&D. They know NICE software in exceptional detail and understand the other systems at work in the contact center, as well as networking architectures (IP or conventional), databases, CRM, and business intelligence. NICE system engineers have supported similar business needs for many of NICE's 24,000 customers.
NICE teams will study existing and planned systems and processes, and show how and where customization could add new possibilities. After customizing NICE systems every day in a wide range of environments, the NICE teams know what can be done, and how to get it implemented quickly and efficiently.
NICE provides:
- Tools and support for in-house teams or vendors to help them handle the customization themselves.
- Deployment of existing software components to ensure that they perform the desired functions and integrations, whether off-the-shelf commercial software packages or customized elements NICE has already created for similar situations and needs.
- Completely new software uniquely tailored to meet specific equipment, workflows, and processes.
- Detailed requirement assessment, solution design, testing and installation of solutions, supported by all the necessary documentation, including setup and user manuals, administrative and maintenance guides, or other material as required.
To see precisely how NICE can customize its solution to gain advantage in the business and within the marketplace, contact the NICE Global Services Organization at NICEservices@nice.com.
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