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NiceCall Focus III is a full-featured, compact recording solution designed to meet the needs of small sites such as bank branches, insurance offices, trading divisions of large financial institutions, emergency centers and small contact centers.
NiceCall Focus III provides total recording, quality management, scenario reconstruction and other tools designed to meet the specific needs of these sectors with up to 48 recording channels per capture unit. It also provides a multi-site solution for distributed organizations, such as bank branches, public safety answering points, or contact centers.
Based on a completely new PCI bus design, NiceCall Focus III utilizes an open architecture without any proprietary boards. It supports many different telephony interfaces including analog and digital as well as ISDN BRI. NiceCall Focus III maximizes archiving capacity by using the advanced technology compression algorithm G.729A.
NiceCall Focus III provides small-to-medium sites with a one-box, full-featured system with low maintenance requirements.
Benefits:
- Long-term solution utilizing upon NICE cutting-edge PCI-based voice recording boards.
- Robust and Reliable - NiceCall Focus III offers comprehensive redundancy options to ensure maximum protection against failures
- Open architecture and enhanced security - powered by Microsoft Windows XP SP2, personal firewall enabled and fully integrated with NICE privileges mechanism
- Flexible, user-friendly applications with intuitive user interface - get working faster and do more, more easily.
- Increased customer satisfaction, improved profitability as a result of implementing advanced QM solution.
- Fast and Easy Access and Retrieval of Audio - streamed to the user desktop with up to 55,000 hours with default G.729A compression, equivalent to months of recordings readily available for playback.
- Easy integration with existing infrastructure.
- Mixed interface support - records wide range of digital telephony interfaces, analog and radio channels in the same box.
- Supports Scenario Replay, the most advanced multi-channel replay application, for easy reconstruction of audio sessions for investigation purposes.
- Maximum uptime – tool-less maintenance and industry-standard architecture ensure reliability and minimize repair time
For more details please click here
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