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NICE provides a range of leading solutions for recording, monitoring, and managing financial enterprise's interactions, together with an advanced compliance technology that helps banks and others reduce the inevitable risk involved in protecting and defending financial information.
The NICE Perform® Compliance Suite is an innovative, robust, flexible, mission-critical solution for enterprises exposed to risk as a part of their financial activities. NICE provides specific products designed to meet the unique recording, retrieval, query and playback requirements of financial and trading floor institutions, whether operating in traditional telephony or VoIP environments.
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- NiceLog® - A family of loggers (NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens) including the NiceCLS Server which stores information and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.
- NiceLog® High Density Logger utilizes a new PCI-based architecture for a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions.
- NICE VoIP Logger provides recording for virtually every type of VoIP telephony environment, and is fully integrated with NICE's Enterprise Interaction Solutions, including NICE Perform.
- NiceCall® Focus III is a single-box, full-featured, voice-recording solution utilizing advanced PCI technology and designed to meet the needs of small to medium organizations.
- Customer FeedbackTM, an IVR Survey system that incorporates post-call IVR surveys and links the results with the actual call recordings.
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- Playback via Turret gives traders instant, fully customizable, confirmation of a trade or conversation at their desks, enabling trading organizations to maximize their record/replay investment.
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- NICE Playback Organizer is a browser-based application that provides an auditable workflow process for replaying calls, making it easy for traders to find interactions of interest and replay them directly on their own desktop.
- Replay Server provides fast access to recordings with audio delivered via LAN, PBX/ACD, dealer turret or handset/headset.
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- NICE Storage Center archives activities captured in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets.
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