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Closing the Executive/Customer Gap
Erase the gap between the decision makers in your organization and your customers with Executive Connect from NICE.
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With Executive Connect, NICE gives you the technology to solve the "Decision-Power vs. Proximity" business paradox, where those who hold the power to change and influence the customer experience are actually the farthest from your customers and their experiences with your organization.
Benefits:
- Listen to customers at your convenience - executives can listen to customers' ideas and needs concerning products and services from their car phone when stuck in traffic, the airport, the boardroom - anywhere, any time.
- Save recordings for follow-up - executives can save a call to their own private folder via their phone for later follow-up when they return to the office.
- Secured access - executives and managers are assigned individual user IDs and passwords to ensure only authorized access to the system.
- Simple administration - NICE Executive Connect is integrated with the NICE System administration for one central system to administer users.
- Tailor to your business needs - executives, managers, or supervisors can be given different levels of access based upon pre-defined privileges.
- Conduct targeted monitoring - listen by campaign, extension or agent.
For more details please click here
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