Thailand’s Telecom Services Provider, TRUE Corporation Selects NICE SmartCenter for its VoIP Call Center

Thailand's leading telecommunications service provider, TRUE Corporation has selected NICE SmartCenter for its VoIP contact centers.  NICE Perform and the NICE workforce management solutions to replace competing systems being used today. 

NICE Selected by Go Daddy Group for its Adaptive Interaction Analytics Solution in a VoIP Environment

The Go Daddy Group, Inc. -- which includes GoDaddy.com -- the world's largest domain name registrar and a premier provider of Web services -- has chosen NICE Perform, part of the NICE SmartCenter solution, including its advanced interaction analytics. NICE Perform will be deployed in three VoIP-based contact centers for over 1,100 agents.  The solution will support the projected growth of Go Daddy's contact centers and help to improve operational efficiency and customer satisfaction.  

NICE SmartCenter’s Interaction Analytics Solution Wins SearchCRM.com 2007 Product of the Year in Speech Analytics Category

SearchCRM.com selected the NICE SmartCenter's Interaction Analytics solution as Speech Analytics Product of the Year in its "2007 Products of the Year" awards.  NICE was selected as the product of the year award winner in the speech analytics category for the second year in a row.

Advertising Solutions Provider, Idearc Media Corp. Places Order for NICE SmartCenter Solutions

Idearc Media Corp., home to Superpages.com® and publisher of the Verizon® Yellow Pages, has placed an order to expand its NICE environment by deploying NICE SmartCenter solutions, including Adaptive Interaction Analytics, Customer Feedback and Performance Management. 

Scottrade Makes Commitment to Expand Customer Service Monitoring with NICE SmartCenter

Leading U.S. online investment brokerage firm, Scottrade has placed an order for NICE SmartCenter. This expands Scottrade's NICE environment by adding NICE's Performance Management and Adaptive Interaction Analytics solutions. The NICE SmartCenter solutions will be used by associates at Scottrade's National Service Center, and at its 336 local branch offices that provide support to customers of the company's online brokerage services. The solution will be implemented in a VoIP environment, and will be deployed together with NICE long-time partner, Avaya. 

Leading Business Process Outsourcer, Aditya Birla Minacs, Standardizes on IEX TotalView from NICE at 17 of its Sites

Aditya Birla Minacs, a leading business process outsourcer, has placed a follow-on order for the IEX TotalView Workforce Management system from NICE. This order signifies another major step taken by Minacs to standardize on the IEX TotalView Workforce Management system, a NICE SmartCenter solution, throughout 17 of its contact center sites,  serving more than 9,000 of its employees.

Leading US Insurance Provider, Conseco to Deploy NICE SmartCenter across US and Offshore Contact Centers

Leading US insurance provider, Conseco, a multi-billion dollar company listed on the Fortune 500, has expanded its NICE environment with NICE SmartCenter to be deployed in US and offshore locations, across four contact centers. Conseco selected NICE SmartCenter to leverage the synergies of its adaptive interaction analytics, workforce management and performance management solutions to improve customer service and drive performance at the agent, operational, and enterprise levels.