NICE NEWS : Spring 2008

Industry Leaders Share Best Practices for Maximizing Performance in Contact Centers at NICE Systems' "Insight for High Performance 2008" Seminar

In 18-cities around the world, with keynote presentations by analysts from Frost & Sullivan and DMG Consulting, and executives from worldwide leading companies

Would you like to know how leading companies tap the overall value of their contact centers?
How they align people, processes and technologies around business strategies and goals?
How they optimize operational efficiencies and extract insights from customer interactions to drive more effectiveness and achieve better results?
Above all, what are the solutions they’re using to address these business needs?

To help answer these questions NICE is sponsoring the “Insight for High Performance 2008” seminar to reach 18 cities across the US, Latin America, Europe, Asia Pacific, and Japan.

The full day event features keynote presentations by leading industry analysts from Frost & Sullivan and DMG Consulting, and executives from global leaders from across a variety of verticals, including financial services, insurance, contact center outsourcing, and more, who will be sharing best practices for improving overall business performance by deploying advanced contact center solutions.

The seminar will enable attendees to gain insights into how leading companies tap the overall value of their contact centers, how they align people, processes and technologies around business strategies and goals, how they optimize operational efficiencies, and extract insights from customer interactions to achieve better results.

In addition, seminar attendees will hear about the NICE SmartCenter solution for high performance, and NICE’s offering for advanced quality management, and other key contact center needs.

Using NICE SmartCenter contact centers are able to gain a single view of their business, improve efficiency, effectiveness and quality of customer service, while better aligning their objectives with the enterprise. Leveraging the synergies of the NICE SmartCenter solutions, including liability recording, quality management, interaction analytics, customer feedback, and workforce and performance management, unified in open SOA-based (Service Oriented Architecture) framework enables contact centers to improve performance at three key levels – agent, operational, and enterprise..

This exciting venue is all about empowering organizations and their contact centers with the ability to drive performance, improve operational efficiencies, and drive strategic initiatives – such improving customer retention and marketing effectiveness."

NICE welcomes CEOs, business executives, contact center managers, sales and marketing executives, operations executives, CIOs, CTOs, and technology strategists to attend to the “Insight for High Performance 2008” seminar. More information is available at: http://www.nice.com/events/insights2008/.