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Gartner Group, 2007
- NICE Systems received a “Strong Positive” rating in Gartner’s “MarketScope for Contact Center Quality Management 2007” published on September 14, 2007, and authored by Jim Davies.
The report can be found at http://www.gartner.com.
Source: Gartner Group
Frost and Sullivan, 2007
- NICE was recognized as market leader for both QM and WFM solutions by Frost and Sullivan in its “North American Agent Performance Optimization Markets” report published on September 14, 2007.
NICE also received the “2007 Market Leadership Award“ for its quality management solution.
The report can be found at http://www.frost.com.
Source: Frost & Sullivan
Gartner Group, 2007
Actimize Acquisition Is a Good Fit for NICE Systems
- Gartner’s take on NICE’s recent acquisition, July 9. 2007
Gartner Group, 2007
- NICE Systems received a “Strong Positive” rating in Gartner’s “MarketScope for Contact Center Workforce Management 2007” published on July 16, 2007, and authored by Jim Davies.
The report can be found at http://www.gartner.com.
Source: Gartner Group
Gartner Group, 2007
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NICE Systems received a “Positive” rating in Gartner’s “MarketScope for Contact Center Workforce Optimization 2007” published on April 16, 2007, and authored by Jim Davies.
The report can be found at http://www.gartner.com.
Source: Gartner Group
DMG Consulting, 2006
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NICE, which purchased a number of recording vendors in the past few years, is in first place in the greater QM/recording market, with 30.7% of the $522.4 million market in the first half of 2006.
Source: 2006 Quality Management/Liability Recording Mid-Year Market Share Update, DMG Consulting, Dec. 2006
Forrester, 2006
- NICE Systems, a market leader in quality-monitoring solutions for contact centers, announced its acquisition of IEX, a leader in workforce management software, and Performix Technologies, a major software vendor for contact center performance management. This acquisition signifies a market shift from independent applications for contact center management to collaborative solutions that capture all major elements for effective monitoring of contact center performance.
Source: NICE Acquires IEX and Performix, Forrester, 2006
Forrester, February 2006
- "NICE is a market share leader, placing high value on its R&D and technologies and having established a strong presence with Fortune 100 companies. NICE’s audio mining and speech analytics solutions along with emotion detection for business speech analytics help companies in understanding the reason why a customer event occurred and provide business intelligence to enterprises for decision-making."
Source Elizabeth Herrell, "Quality Monitoring Provides Companies with Valuable Business Intelligence," February 2006
Datamonitor, 2006
- "NICE is the market share leader, far outpacing competitors with 30.9%, 50% more than the #2 spot and twice as much as the #3. NICE is confirmed once again as the leader of the overall recording and applications market, as well as number one in Call Centers, Compliance & Liability Logging, Quality Assurance, North America, APAC, Western Europe and ROW in Q3 of 2005. “NICE Systems enjoyed big growth stemming from both organic and acquisition achievements. A significant and very interesting move during Q3 2005 is the partnership with SAS to provide business intelligence and interactions analysis solutions, which may signal further integration into the wider business intelligence arena."
Source: Datamonitor, Recording Industry Quarterly, January 2006
Datamonitor, 2005
- NICE is the market leader in the overall recording and applications market, as well as number one in Contact Centers, Quality Assurance, North America, APAC, Western Europe and ROW in Q1 and Q2 of 2005.
Source: Datamonitor, Recording Industry Quarterly, 2005
Frost and Sullivan, July 2005:
- A recent report by Frost & Sullivan ("A Strategic Analysis of the Asia Pacific Interaction CRM Market") revealed strong presence by NICE Systems in the call monitoring segment. Audrey William, industry manager at Frost & Sullivan Asia Pacific ICT Practice, said, "In 2004, NICE Systems dominated the Asia Pacific call monitoring market with a market share of 47.1 percent. Its strong channel alliances contributed to large successes in the outsourcing, financial services and telecommunications segments. Other factors that contributed to its success include a technologically sound and robust product line, a vision for the future, an established global distribution network, and the strength of its customer experience management concept."
Source: Asia Pacific Interaction Customer Relationship Management (ICRM) Markets -2005
Datamonitor, April 2005, regarding the acquisition of Dictaphone CRS
- "Datamonitor considers this purchase to be a relatively natural fit with the trends observed both in the market, and around NICE
Systems as a vendor. (It) creates a very clear leadership position for NICE Systems... ; presents NICE Systems with established connection into the US federal
market; extends presence in the growing public safety/security/command and control environments; adds further to the portfolio of VoIP recording customers."
Source: Recording Industry Quarterly Q4 2004, published April 2005
Datamonitor, April 2005
- NICE is the market leader in the overall recording and applications market, as well as number one in Contact Centers, North America, APAC, Western Europe and ROW
Source: Recording Industry Quarterly Q4 2004, published April 2005
Frost & Sullivan, July 2004
- "In 2003 NICE maintained and further consolidated its market leadership position in the quality monitoring space (…) factors contributing to its success include a technologically strong and robust product line, a vision for the future, an established global distribution network and the strength of the Customer Experience Management concept."
Source: Frost & Sullivan, World Agent Performance Optimization Market, July 2004.
- "We believe that the markets for full and selective recording have converged (…) full or selective recording is not the question. The key is the benefits that can be accrued in terms of enhancing agent quality and optimizing call center performance. From the enterprise perspective, dealing with a single supplier for both full and selective recording is a benefit,"
Source: Frost & Sullivan, World Agent Performance Optimization Market, July 2004. read more>>
Frost & Sullivan, May 2004
- Referring to the Asia Pacific Region: "Despite the tough business environment in 2003, NICE had a phenomenal year and maintained its position as the clear leader in the Call Monitoring segment, significantly improving its standing to dominate more than half of this market…" Frost & Sullivan, Strategic Analysis of the Interaction CRM Market for Asia-Pacific, 2004
- Winner of the NICE the Market Engineering Leadership Award in the Total Asia Pacific Call Monitoring software market. Read more>>
Datamonitor, April 2004
- Top leadership position in global recording industry, for each separate geographic region and the entire recording and applications industry. Also number one position in call centers, compliance recording and financial trading recording. (Datamonitor, Recording Industry Quarterly Report for Q4 /2003, published April 2004)
DMG Consulting, February 2004
- "NICE has the largest install base in the logging/quality management market, plays in all areas of the greater logging/quality management market, has a proven track record of delivering product innovation and is considered a market leader by all of the leading analyst firms…" DMG Consulting LLC, 2004 Quality Management/Liability Recording Product and Market Report, February 2004
Gartner, June 2003
- Awarded NICE its highest rating of "Strong Positive" in its Contact Center Quality Management Market Scope report out on June 12, 2003. Read more>>
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