Compliance Recording

Submitted by Anonymous on Wed, 06/16/2010 - 15:08
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Proactively capturing and retaining all customer interactions across touch points is the basis for complying with government regulations and internal policies, resolving disputes, performing investigations and verifying sales. As such, it is key in helping companies harness their Customer Dynamics.
 
When used with interaction analytics and quality management applications, compliance recording enables companies to uncover insights to improve contact center operational efficiency, enhance customer experience, drive sales and marketing effectiveness, and manage risk.
 
NICE SmartCenter Compliance Recording solutions enable the reliable recording of customer interactions across multiple channels for large corporations, remote branches and small call centers alike.

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Compliance Call Recording

Compliance Call Recording
The industry-leading call recording platform, enabling regulatory compliance and dispute resolution

Branch Call Recording

Branch Call Recording
Full-featured interaction recording for the unique needs and budgets of branch offices

SMB Call Recording

SMB Call Recording
A cost-effective, easy-to-install compliance and liability recording solution for small to medium centers