NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in 100 countries, including over 85 of the Fortune 100 companies.
Areas of Business
NICE Insight from Interactions solutions are used throughout the enterprise market, and across the whole range of security market organizations.
Contact Center and Enterprise Market
NICE is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers and the enterprise. NICE solutions are designed to help organizations simplify their complex environment and focus on those actions that generate business
impact. They allow organizations to take action at the right time, provide insight into customer and market dynamics and enable proactive business management.
NICE interaction analytics, powered by a multi-dimensional solution and incorporating the broadest range of speech technologies and applications, help customers identify specific customer interactions and analyze their content. NICE provides cost-effective solutions that operate in VoIP, hybrid, and TDM environments for maximum flexibility and reliability.
Security Market
NICE’s next generation security solutions empower security personnel to detect, prevent and respond to threats in real-time, and to investigate and reconstruct criminal and security cases using video surveillance and control services, incident monitoring, and reconstruction solutions.
NICE solutions provide a complete, unified, chronological, multimedia history of incidents implementing real-time video analytics, IP networking, recording and management for automatic threat detection, instant verification, event resolution and effective investigation. NICE provides advanced solutions for all four security market segments – homeland security and first responders, transportation, government and the private sector.
Customer Services
With more than 600 support professionals and 140 service partners around the world, NICE provides the highest quality of service to all customers, with complete life-cycle support – from discovery and requirements definition through success evaluation. NICE offers a wide range of global customer training and certification programs, designed to help customers get the very best out of their NICE solutions.
Leading Customers
NICE's solutions serve over 24,000 customers worldwide, including over 85 of the Fortune 100 companies.
Enterprise Sector
- American Express
- JP Morgan
- Federal Express
- Ford Credit (Ford)
- GENPACT
- CITI Bank Hong Kong
- T-Mobile
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Public Sector
- New York City MTA
- Los Angeles Police Department (LAPD)
- Federal Aviation Authority (FAA)
- Federal Communications Commission (FCC)
- Dallas-Fort Worth Airport (DFW)
- Eiffel Tower
- European Space Agency (ESA)
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About IEX Corporation, A NICE Company
IEX Corporation, a NICE company, is a leading provider of workforce management, strategic planning and performance management solutions for contact centers. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2006 Workforce Optimization Service Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.
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