Only a data-driven approach makes smart self-service a reality
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The Reality of Smart Self-Service
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Powerful
Purpose-Built AI
for CX
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Specialized
Trained on the world’s
largest CX datasets
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Proven
Developed from 20+ years
of analytics innovations
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Fast
Automatically identify
automation opportunities
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Easy
No code integration
with CXone
Watch How Enlighten XO Gets Bots
in Touch With RealityOpus Research reveals how AI transforms frictionless
self-service at pace and scale
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Enlighten XO Makes FluenCX a Reality
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ContactEngine
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CXone Guide
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CXone
SmartAssist
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CXone
Expert
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CXone
Digital Channels
Real intelligence to meet customers’ needs on every
digital touch point.How Leaders Recognize Real Value
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Digital Transformation
Owners
Accelerate digital ROI.
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Customer Experience
Leaders
Improve customer
satisfaction.
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Conversational
AI Teams
Increase digital
effectiveness.
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Self-Service
Builders
Go fast with data.
Dive into DMG’s report to see how AI is transforming
self-service for the better![](images/content/leaders/dmg-logo.png)
Experience the Benefits of Enlighten XO
Improve Development
Speed
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Go fast
with data
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Faster than
current processes
Execute Changes
Instantly
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Accelerate
time-to-value
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Build self-service
in hours vs months
Eliminate
Friction
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Continuously improve
containment
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Recognition for new
friction points
Increase Digital
Resolution
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Solve more
complex intents
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Meet more
customers’ needs
Decrease Cost
to Serve
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Reserve human agents
for special cases
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Fewer calls
to human agents
Metrigy’s latest research confirms data and AI
are key to winning the self-service showdown.![](images/content/benefits/metrigy-logo.png)
See the reality of digital intelligence
with a free impact assessment.Your data, your reality in Enlighten XO.
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1. Send us a sample of voice
and chat conversational data
2. Enlighten XO will identify the
top automation opportunities
by intent
3. You will receive select data
exports and a customized ROI